At Nuorium INC, we want you to be satisfied with your shopping experience. If you are not completely satisfied with your handmade textiles, our Refund & Return Policy will help you resolve the issue.

  1. Return Policy
    Return Period: You can request a return within 7 days from the date you received the item.
    Return Conditions: The item must be new, unused, unwashed, and with the original tags and packaging. We do not accept any returns of used or damaged items.
  2. Refund Process
    Submit a request: Please contact our customer service team via email (help@nuorium.site) to explain why you wish to return the item and include your order number.
    Return Instructions: Once your return request is approved, we will provide a return address and specific return instructions.
    Returning the item: Please send the item back to the specified address, making sure to include the return tracking number so that we can confirm receipt of the item.
  3. Refund Processing
    Once we receive the returned item and confirm that it meets the return conditions, we will process the refund within 5-7 business days. The refund will be returned to your payment account, and the specific arrival time depends on your bank or payment service provider.
  4. Exchange Policy
    Product Exchange: If you wish to exchange an item, please first return the original item according to the return process and indicate the item you wish to exchange when applying. We will process your exchange request based on stock availability.
  5. Non-returnable items
    Some special items (such as customized items) may not be eligible for return. Please review the product details carefully before purchasing.

Thank you for choosing Nuorium INC, we look forward to providing you with quality handmade textiles and excellent customer service!