Welcome to the FAQ page of Nuorium INC! We provide you with some common questions and answers about our products and services. If you have other questions, please feel free to contact our customer service team.
- What products are available for purchase?
We specialize in selling high-quality handmade textiles, including:
Peruvian Alpaca Scarves
Peruvian Alpaca Blankets
Guatemalan Loom Cushions
Guatemalan Wall Hangings
Oaxaca Handwoven Rugs - Are these products handmade?
Yes, all products are handmade by experienced artisans. Each product is unique and may have slight color and design differences. - How do I place an order?
You can complete the order by browsing our website, selecting the desired products, adding them to the shopping cart, and then following the checkout process. Payment supports a variety of methods, including credit cards and third-party payment platforms. - Can I change or cancel my order?
If you wish to change or cancel your order, please contact our customer service team as soon as possible. This request must be processed before the order is shipped, and we will do our best to accommodate your request. - How is shipping and delivery handled?
We offer domestic and international shipping. Shipping costs are calculated at checkout.
Once your order is shipped, you will receive an email with tracking information so you can check the status of your order at any time. - Can I return my order?
Yes, our Refund & Return Policy allows returns within 7 days of receiving the item. Please ensure that the item is unused and in its original packaging. For more detailed return procedures, please refer to our Refund & Return Policy page. - What do I do if I received a damaged item?
If the item you received was damaged during shipping, please contact our customer service team immediately and attach photos of the damaged item. We will provide you with the option of a replacement or refund. - What materials do you use in your products?
Our products mainly use high-quality natural materials, such as alpaca wool from Peru, fabrics from Guatemala, and cotton from Mexico, ensuring that each product is elegant and durable.
If you have other questions or need further assistance, please feel free to contact us, we are happy to help you!